I would like to send a shout of gratefulness and appreciation to the best customer service I have ever received. A representative from Arbor Insurance in Allentown, PA provided the best customer service I ever received in my life. There was a complicated problem regarding my car and it's repair and the Arbor representative very patiently, proficiently and skillfully handled the situation and brought all the parties together in the best way possible to bring out the best out of a very bad situation. The representative was super skillful, extremely smart and very kind. A great communicator to all parties. I truly could not say enough goodness about her.Reem HaddadPersonal Insurance Client, Allentown PA
I decided to bid out my personal insurance because of unusually high rate increases. I came to Arbor Insurance and worked with Jennifer Godsey. She shopped our homeowners, auto, and umbrella liability policies. She found us not only competitive options, but better options: lower price and higher coverage. Customer service is great. And, wouldn’t you know it, but 2 weeks after we switched to Arbor my wife was in an auto accident. We called Arbor and they were great. It was wonderful to not only deal with the insurance company’s claims department, but also the reassuring service of the folks at Arbor. Subsequently we went back to Arbor to purchase a renter’s policy for our college student son. As usual, great service.Mark G. and Shari S.Personal Insurance Client, Allentown PA
I want to thank you so much for all your help with my car insurance needs. When my truck got hit and the damages weren’t covered, you went above and beyond to make sure that I did not have to make any out-of-pocket payments. Brandy was very professional and extremely helpful. She was committed to making this stressful process as painless as possible for me. I would recommend Arbor Insurance to anyone that needs a helping hand.C. PetrovichPersonal Insurance Client, Allentown PA
Both Brenda and I want to thank you and commend you on your service to our account. EXTRAORDINARY! Your detail / follow up and overall concern is well above and beyond anything we would expect in today’s world…truly appreciated.
I started buying insurance from Eric Blew when he had an office in the basement of a building in Emmaus – I believe on 5th street. I can remember walking in and sitting in front of his wooden desk and his time and attention were uninterrupted and solely focused on my needs.
A lot has changed in those (well let’s not say how many years) – except the service that has been provided…My hats off to YOU and your organization for maintaining a core value of “customer service” for all these years. A value that has certainly diminished in current society.Dave and BrendaPersonal Insurance Client, Kempton PA
I have had the pleasure of working with Brandy A LiCausi over the past couple of years. She is polite, intelligent and super responsive via e-mail or phone. Her correspondence is uniformly clear and complete. She has helped me to find the best insurance at the lowest prices.
Having had been a manager for many years in Prudential, AT&T, and CITIGROUP, I can tell you that it would have been my pleasure to have someone who brings as much customer satisfaction to the table as Brandy does. Please thank her for me. She is responsible for my continued relationship with Arbor.Dan M.Personal Insurance Client, Bethlehem PA
You all are the BEST people to work with!! So happy we switched to Arbor so many years ago. When we call- the service is always excellent and we can count on you!! Thank you for all you do! Cedar Crest Blvd Group ROCKS!!!Dave and Ann F.Personal Insurance Client, Coplay PA
I just wanted to take a quick minute to tell you how blessed I am to work with you. I know this account was not an easy one to keep. We had issues with the inspection and you were able to be a great agent for the insured and for Travelers. You went above and beyond just relaying to the customer what was required. You kept in constant communication with me and every step of the way you provided the documentation necessary.
You took it even a step further and helped the insured find a roofer to handle the minor items needed. You continue to impress me!! This business is all about relationships and I am so glad to have one with you personally and with the Arbor Insurance Group. Keep up the great work!!!Chris KubickAgency Underwriter, Travelers Insurance
Brandy who has been helping me with my home insurance issues is fantastic. She has been helping me out as much as she possibly can.Brendan K.Personal Insurance Client, Allentown PA
Arbor shopped around to find an insurance plan to fit my needs and budget. The staff at Arbor is always very helpful, friendly & professional.Joe TomanikAdvanced Snow Removal & Excavating, LLC, Allentown PA
Thank you so much for your help today. This kind of situations unnerve me terribly.Dawn M.Personal Insurance Client, Allentown PA
My husband and I are aways impressed with Arbor employees. Their professionalism, knowledge.
Being a locally owned business, we were looking for a truly local insurance group. In addition, it was comforting to know that Arbor had extensive experience working with businesses like ours.
It is great to work with a firm that is truly about being more than just selling an insurance policy. We feel that Arbor is a partner in our business and looks to keep Hale Built protected and help our company grow. Arbor’s knowledge of individual risk and how to tailor our policy to the risks of Hale Built is like nothing I have ever seen.
Arbor has a thorough knowledge of their industry and they continue to find ways, year-round, to make us a safer, stronger company. We appreciate the superior customer service and sincerity of Arbor Insurance Group.L. John GrecoHale Built, Easton PA
Thanks to the entire team at Arbor for being the absolute best insurance agency I’ve ever had the privilege of working with. Arbor’s diligent work has saved our company tens of thousands of dollars on insurance costs, plus gotten us much better coverage than we had before.
I love the way Arbor starts the quoting process months before a renewal is due, allowing us plenty of time to make an informed choice, and keeping the insurance carriers accountable. Bottom line—I simply don’t need to worry about our insurance anymore.
On a scale of one to five, I’d have to give Arbor a six. Arbor is the best!Cleon Swartzentruber, Former President & CEOGreen Acres Outdoor Living, Green Acres Fuel, Elk Investments, Easton PA
Community Music School has been with Arbor for several years and we continue to be pleased with the support received from everyone involved. As a nonprofit music education organization, we really need experts in the field to help answer our many questions and help guide our decision-making when it comes to insurance. Thanks to the Arbor team!Carolyn G. Clarke, DirectorCommunity Music School, Allentown PA
I think I first met Eric Blew during the founding of the Blew/Symons Agency in 1984. My Dad, Luther C Symons, was retiring from both his insurance business and from Symons Garage.
I purchased the garage business from Dad in 1985 and naturally turned to Eric for my business and personal insurance needs. He’s been my trusted agent since then – can it really be 28 years already!
I’ve watched the agency grow and evolve into Arbor Insurance Group and the service has always remained first class. They have supplied my entire family with quality products, trustworthy advice and peace of mind for decades. I couldn’t be happier with the service provided and would recommend them highly.Andrew R. Symons, Ph.D., PresidentSymons Garage Inc, Ruchsville PA
Operating a museum is a monumental undertaking. Arbor Insurance Group continues to work with a genuine concern for our well being. I can honestly say that they provide us with excellent coverage needed to assure our lenders that their treasures are well protected. We remain “revved up” to continue our excellent relationship with our friends at Arbor Insurance!Linda Merkel Executive, DirectorAmerica On Wheels, Allentown PA
We are in our third year working with Arbor Insurance Group. Their upfront, honest and professional approach to all of our insurance needs has been a refreshing relief from the often overly complicated and mundane world of business insurance. Justin works hard to research and find innovative ways to better protect our company and save money while doing it! The claims processing with Arbor, when needed, has been prompt and fair.
We would recommend Arbor Insurance Group to anyone looking for the best to represent you in the insurance marketplace. This is how insurance should work!Daniel Bauer, Vice PresidentBaseline Contracting Inc., Coplay, PA