Arbor’s Equal Opportunity Policy extends to all facets of the workplace, including its employees’ interactions with the public. All individuals have the right to solicit our services, and so every member of the public should be treated with respect and dignity. Discriminatory and harassing behavior towards any member of the public on the basis of protected characteristics will not be tolerated. That conduct includes, but is not limited to, refusing to provide services or placing different terms or conditions on our services based on a customer’s protected characteristics.